Do you have a question?

You can buy your ticket:

– On the company website: bateliers-arcachon.com,

– At company sales points,

– At company-authorized sales points (list of resellers).

1. Click the “Excursions” tab on https://bateliers-arcachon.com/excursions/,
2. then click on the excursion of your choice.
3. Go to the bottom of the page to “Our timetables” to see all departure times.
4. Select the desired date and click “Search”.
5. Select the time by clicking “Order”
6. on “Your order” areas on the next page: prepare your booking by clicking on the rates that fit your situation,
7. then complete the necessary information in the “contact information” section.
8. Click “Finalize”
9. on the “Order summary” page. Please check both boxes: “I confirm that this summary is consistent with my order” and “I accept the General Terms and Conditions”.
10. Click “Pay for my order”,
11. complete your payment information, then click “pay”.

1. Click the “Boat shuttles” tab or follow this link: https://bateliers-arcachon.com/navettes/,
2. Then click on the boat shuttle of your choice.
3. Go to the bottom of the page to “Our timetables” to see all our departure times.
4. Select the desired date and click “Search”.
5. Select the desired time by clicking single trip or return trip
6. on “Your order” area on the next page: prepare your booking by clicking on the rates that fit your situation,
7. then complete the necessary information in the “contact information” section.
8. Click “Finalize”
9. on the “Order summary” page. Please check both boxes: “I confirm that this summary is consistent with my order” and “I accept the General Terms and Conditions”.
10. Click “Pay for my order”,
11. Complete your payment information, then click “pay”.

Yes, we recommend purchasing your tickets ahead of time, especially during high season and school holidays.

No.

The departure time is chosen at the time of purchase, but the return time is open. You are free to choose the time that best suits you, provided that is during DAYTIME hours (excluding evening shuttles).

Return trip tickets are only valid on the on the established date.

You can make a booking for a maximum of 9 people on our website. If there are more than 9 passengers, you will need to make a new booking.

Example: There are 16 passengers. First make a booking for 9 people, then make a second booking for 7 people.

No, we do not offer pre-booking. We require full payment for booking.

No, you do not need to print the e-ticket you received by email, you can simply show your mobile phone at the boarding point.

If you cannot show your mobile phone, you will be required to print it.

No, go directly to the boarding point.

If you have not received a confirmation email, please check if it is in your spam folder. If not, please contact us at +335 57 72 28 28 and we will check to make sure your booking has been confirmed. Please check with us before making another booking.

No, once your initial booking has been made, you can no longer add a passenger to that booking.

To add a passenger, make a new booking on our website bateliers-arcachon.com.

Yes, but change fees may apply.

Change fee for a sea shuttle – flex fare :

Change fee for a sea shuttle – classir fare :

Change fee for an excursion :

These provisions do not apply for the following bookings: 14 July & 15 August Fireworks, Meal Cruise, Fishing on the Bay.

Yes, the ticket you received upon booking constitutes an invoice.

No, we have open seating on our boats.

Yes, if you have a ticket you are guaranteed a seat on one of our boats.

Yes, you can safely use your credit card, Visa or Mastercard. Secure payment is guaranteed thanks to an SSL encryption and protection system provided by PAYPLUG services. For any additional information, please see the PAYPLUG guarantees.

Yes, we accept holiday vouchers from ANCV (French national holiday voucher agency) at our sales points (up to €50 per reservation).

Accepted payment methods include credit card (except American Express), cash and holiday vouchers from ANCV (French national holiday voucher agency) up to €50 per reservation.

If you have already purchased your ticket, you must arrive at the boarding point at least 15 minutes before departure.

If you haven’t purchased your ticket yet, be sure to visit the ticket counter as early as possible, especially during school holidays.

Please also plan for the time required to travel to the boarding point.

See all the parking areas near our boarding points by clicking here: https://bateliers-arcachon.com/boarding-points/

For online purchases, the boarding point is listed on the confirmation email and on your ticket.

During purchases at our ticket counters, our guides will assist you with the booking process.

The UBA Pass is a discount card giving up to 30% discount on some of our ferry services.

Features:

• 49 € for adults and 39€ for children
• Personal pass with photo
• No restriction on place of residence (France)
• Discount on day and night prices
• No discount on bicycles, carioles, tandems, oversized vehicles, dogs, parcels.
• Card entitles the holder to the flex fare conditions
• Valid for one year

The PASS UBA is only valid on the following lines:

Arcachon <-> Cap Ferret (day and night service)
Le Moulleau <-> Cap Ferret (day and night service)
Arcachon <-> Le Canon (day service)
Arcachon <-> Andernos (day service)

You can buy your UBA pass at the Bélisaire hut in Cap Ferret or at the UBA administrative office (76 boulevard de la Plage, 33120 ARCACHON).

Dogs and cats travel for €2 on excursions and boat shuttles.

Dogs must be kept on a lead and under the control of their owners. Cats must travel in a crate or closed basket. Dogs and cats are not allowed on the following trips: Meal Cruise, Fishing on the Bay, Fireworks.

The Company reserves the right to deny access to any animal whose behaviour could present risks for passengers.

Guide dogs are allowed, except for the following trips: Meal Cruise, Fishing on the Bay, Fireworks.

Yes, all our boats have a covered area.

Yes, dogs are allowed on board. They must be kept on a lead and under the control of their owners. Cats must travel in a crate or closed basket. Dogs and cats are not allowed on the following trips: Meal Cruise, Fishing on the Bay, Fireworks.

The Company reserves the right to deny access to any animal whose behaviour could present risks for passengers.

Guide dogs are allowed, except for the following trips: Meal Cruise, Fishing on the Bay, Fireworks.

The Company does not allow minors under 14 to travel unaccompanied. Please see the general terms and conditions for more information.

Yes, you may take your bike with you on boat shuttles only (except to Banc d’Arguin and the Dune du Pilat) for an extra fee. Batteries and bags must be removed from the bikes and electric bikes.

Yes, electric bikes are authorised on our boat shuttles (except boat shuttles travelling to Banc d’Arguin and the Dune du Pilat) for an additional fee. We simply ask that you remove the battery and keep it with you during the trip.

Yes, for a fee of €2 per trip.  The transport ticket can only be purchased at our ticket counters.

Yes, for an additional fee.

For any other equipment, please contact us first to check whether it is possible by calling us at +33(0)5 57 72 28 28.

Yes, at no extra charge. If there are a lot of people on the boat, we may ask you to fold it.

Yes, we have two subscriptions

– the monthly subscription: valid one month for one person for €180. ID photo required upon purchase. Unlimited trips during the selected month.

– The 10-trip card: valid for one year for one person starting on the date of purchase, for €50.

To check the balance of your 10-trip card, please ask one of our guides directly at a sales point. Don’t hesitate to check before scanning your card for boarding.

The Company is authorized to accommodate people with reduced mobility.

We recommend contacting us by calling +335 57 72 28 28 at least 72 hours advance to determine boarding feasibility.

Some access areas are not authorized for people with reduced mobility: port facilities that do not offer completely secure boarding and landing access, dimensions of the boat or access doors that prevent boarding, the number of electric and/or manual wheelchairs, etc.

No, each ticket has an attributed time and date.

No, resident tickets can only be purchased at sales points.

No, unless the excursion is cancelled by the company, in which case you can either receive a refund or postpone your excursion / boat shuttle. You will not be reimbursed for any additional expenses related to the cancellation (taxi, hotel, etc.).

• Arcachon – Cap Ferret: Wheelchair access is possible from Thiers pier (Arcachon) and Belisaire pier (Cap Ferret). Nonetheless, the access is difficult at low tide. You must ask a wheel chair access to our cashiers 72h before your departure.
• Le Moulleau – Cap Ferret: Wheelchair access is strongly inadvisable. Please get in touch with our office for more information.
• Le Canon – Arcachon: Wheelchair access is possible from Thiers pier (Arcachon) and Le Canon pier (Cap Ferret). Nonetheless, the access is difficult at low tide. You must ask a wheel chair access to our cashiers 72h before your departure.
• Andernos – Arcachon: Wheelchair access is possible. Nonetheless, the access is difficult at low tide. You must ask a wheelchair access to our cashiers 72h before your departure.
• Dune du Pilat – Cap Ferret: no wheelchair access. Please get in touch with our office for more information.
• Dune du Pilat – Banc d’Arguin: no wheelchair access. Please get in touch with our office for more information.

In order to get in touch with us, you may check our contact page.

• Regarding tours from Thiers pier (Arcachon), wheelchair access is possible however the access is difficult at low tide. We advise you to get in touch with our office 72h before your departure in order to organise the boarding.
• Regarding tours from Eyrac pier (Arcachon), wheelchair access is strongly inadvisable. Please get in touch with our office for more information.
• Regarding tours from Le Moulleau pier (Arcachon), wheelchair access is strongly inadvisable. Please get in touch with our office for more information.
• Regarding tours from Belisaire pier (Cap Ferret), wheelchair access is possible however the access is difficult at low tide. We advise you to get in touch with our office 72h before your departure in order to organise the boarding.
• Regarding tours from Le Canon pier (Cap Ferret), wheelchair access is possible however the access is difficult at low tide. We advise you to get in touch with our office 72h before your departure in order to organise the boarding.
• Regarding tours from Andernos pier (Andernos), wheelchair access is possible however the access is difficult at low tide. We advise you to get in touch with our office 72h before the departure in order to organise the boarding.

In order to get in touch with us, you may check our contact page.

Yes, we offer a special rate upon presentation of evidence (disability card).